Everyone has experienced the necessity to negotiate. Conflict management can be used to achieve consensus among individuals and groups and it can increase your understanding of differing points of views. Conflict Resolution will help you learn: to identify positive and negative effects of conflict, to recognize individual differences, how behavior affects conflict and to distinguish the levels of escalating conflict. You will also learn to resolve conflict by understanding yourself and your feelings, using language skills, recognizing discounting and fighting fair. Conflict Resolution can help you optimize your actions in difficult situations. (2 hours)

This course will be taught by Region III Education Director, Carolyn Price.  This virtual class is being offered from 6 - 8 pm EST

Please purchase your student guide prior to the start of class. These are available in the Store. 

ACR - Negotiation Skills & Conflict Resolution

  • Monday Mar 16 2026, 6:00 PM - 8:00 PM